1. Introduction
Welcome to Coldwell Banker Residential Property Management (“CBRPM”, “we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our services, including our website, mobile applications, or any other products and services offered by CBRPM.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Definitions
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Personal Data: Information that identifies or can be used to identify you, such as your name, address, phone number, email, or payment details.
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Usage Data: Information automatically collected from your device about how you use our services (e.g., pages visited, IP address, browser type).
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Tenant Data: Information related to rental applications or tenancy, including employment, income, rental history, or credit data.
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Cookies: Small files placed on your device to improve your user experience and collect analytics.
3. Information We Collect
We may collect the following types of information:
Personal Data
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Full name, mailing address, phone number, and email address
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Identity verification and contact information provided during applications or account registration
Usage Data
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IP address, browser type, device information, pages visited, and access times
Payment Data
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Billing address, credit or debit card details, and transaction information
Tenant Data
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Employment history, income verification, references, rental history, and credit/background check data
4. How We Use Your Information
We may use your information for the following purposes:
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To process rental applications and manage tenancy agreements
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To facilitate rent payments and billing
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To perform tenant screening, background, and credit checks
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To improve user experience, website functionality, and service delivery
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To send important communications, such as lease updates or maintenance notices
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To fulfill legal and regulatory obligations
5. Sharing of Information
We may share your information in the following circumstances:
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Service Providers: With vendors, contractors, or agents who perform services on our behalf
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Legal Compliance: When required to comply with legal obligations, court orders, or government requests
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Business Transfers: During any merger, sale, or acquisition of all or part of our company
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Tenant-Related Agencies: With credit bureaus, background check providers, or rental assistance programs
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Collections: With attorneys or collection agencies for unpaid balances
We do not sell your personal data to third parties.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Analyze website usage and performance (e.g., via Google Analytics)
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Enable certain site features and personalization
You may disable cookies through your browser settings; however, some parts of our website may not function properly as a result.
We do not currently respond to “Do Not Track” browser signals due to a lack of industry standard.
7. Third-Party Websites
Our services may include links to third-party websites. This Privacy Policy does not apply to any external websites, and we are not responsible for their content, policies, or practices.
8. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If we become aware of any such collection, we will take steps to delete the information promptly.
9. Data Storage and Transfers
Your data may be stored and processed on servers located in the United States. By using our services, you consent to the transfer of your data to these locations, even if the laws in your jurisdiction differ from U.S. law.
10. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal information. These include secure servers, encryption, and limited access protocols.
However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
11. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law, regulation, or internal policy.
12. Your Data Protection Rights
Depending on your location, you may have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate data
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Request deletion of your data, subject to exceptions
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Object to or restrict certain types of data processing
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Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, please contact us at info@cblubbock.com.
13. Legal Basis for Processing (If Applicable)
Where required by law, we rely on the following legal grounds for data processing:
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Consent
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Performance of a contract (e.g., lease agreements)
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Legal obligations (e.g., tenant screening requirements)
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Legitimate interests (e.g., improving services, collecting rent)
14. Data Breach Notification
In the event of a data breach involving your personal data, we will notify affected individuals and applicable authorities as required by law.
15. Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.
16. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact us:
Coldwell Banker Residential Property Management
4924 South Loop 289
Lubbock, TX 79424
leasing@cblubbock.com
806-784-3271