Our property management team is here to help make your rental experience as smooth as possible. Each property is supported by a Property Manager Executive, Property Manager, and Property Associate.
The Property Manager Executive oversees the team and helps with higher-level concerns or escalated issues.
Your Property Manager is your main contact for lease questions, account concerns, renewals, notices, property condition concerns, and any issue that may require a management decision.
Your Property Associate helps with day-to-day questions, resident portal help, maintenance follow-up, scheduling, document requests, and general updates.
For the fastest service, please submit maintenance requests through your resident portal. For routine questions, the Property Associate is usually the best place to start. For lease-related questions, account concerns, or larger property issues, please contact your Property Manager.
Phone calls are best for urgent or time-sensitive matters. Email or portal messages are best for routine questions, updates, or anything that needs a written record.
Squad B
Haley Box
Property Management Executive
Haley Box serves as the Property Management Executive for Single Family Homes, where she excels as the principal liaison for property owners. With a keen focus on the effective and efficient management of each portfolio under her care, Haley is dedicated to ensuring that every property reaches its full potential.
Beyond her professional commitments, Haley finds joy in life’s simpler pleasures. She treasures moments spent with her two daughters, exploring the delights of cooking, immersing herself in the pages of a good book, and embracing the tranquility of the great outdoors. Haley’s blend of professional diligence and personal enrichment underscores her holistic approach to success and well-being.
SQUAD B: 806-784-3351 (this number cannot receive texts)
SERVICE: 806-799-5370
squadb@cblubbock.com
Tenant Portal – coldwellrickcanup.appfolio.com/connect/users/sign_in
Resident Benefits Portal- https://app.latchel.com/cb-lubbock-leasing/residents-benefits-link-access
Email Address
Our different email addresses are designed to help us respond faster and route your request to the right team. These inboxes are often monitored by multiple team members and help automate internal processes so requests are handled efficiently and nothing gets missed.
This isn’t meant to make communication more complicated. If you already have your Property Manager’s direct email, you’re always welcome to reach out to them directly.
Our general inbox, leasing@cblubbock.com, is still available, but as we’ve grown, more specific email contacts help us better organize requests and provide quicker service.
When possible, please use the email address that best matches your request—but if you’re unsure, contacting your Property Manager directly is always a great option.
| When to Use It | |
| Squad B — squadb@cblubbock.com | For general property management questions related to properties assigned to Squad A. This inbox is monitored by the Property Manager, Executive Property Manager, and Property Associate to ensure timely follow-up. |
| Applications — application@cblubbock.com | Use for application-related questions, submitting supporting documentation, rental history verification requests, or if you are applying, have already applied, or need help with the application process. |
| Maintenance — maintenance@cblubbock.com | For maintenance follow-up questions, general maintenance concerns, or communication regarding work already in progress. For the fastest service, please submit all new work order requests through your resident portal. If you do not yet have portal access, this email can be used as an alternative. |
| Notices — notices@cblubbock.com | For submitting a formal Notice to Vacate or any lease-required formal written notice. |
| Renewals — renewal@cblubbock.com | For lease renewal requests, renewal questions, or to communicate your intent to renew your lease. |