Your notice must be given to us in writing. Text messaging is not an acceptable form of notice. The best method of providing notice is through your tenant portal. Under the contact Link on the left-hand side of your portal, you will have the option to request to move out. You may also email at notices@cblubbock.com. Make sure that you include your name and the address of the property. 

All lease terms will expire at the end of the month. Per your lease, you must pay through the end of the month. The last month will not be prorated unless a new tenancy starts within that month.

If you are within your initial lease term, please review your lease. Most leases are 30 days, but some may be 60 days. Please consult your lease.

If you are month-to-month (MTM), you must give notice any day prior to the month you want to be out. For example, if you want to be out in August, you must submit your notice to us any day in July but no later than July 31. If you give your notice on August 1, you will be responsible through the end of SEPTEMBER. 

You must provide us with a forwarding address. If you do not have a forwarding address when the notice is given, please ensure you get that to us as quickly as possible. A delay in getting us an updated address will delay the return of the security deposit.

Once your notice has been given, our Property Manager will contact you to schedule a preliminary walkthrough. This will typically be done within seven days of your notice to vacate. You are welcomed to be present at this walkthrough. The purpose of this walkthrough, though, is to get an idea of the condition and answer any questions you may have about what could be charged back to you if not corrected.

Our goal is to be able to return 100% of your security deposit.

A lockbox will be put on your property with a key to access the property for showings or vendor access to get bids.

We will start pre-leasing the property when you give notice. It isn’t easy to sync multiple schedules. Therefore, we will not schedule same-day showings, and there will be no Sunday showings. You will be given a notice at least the day before any showing. Showing may happen on Saturday, but those showings are typically scheduled after 10:00 am, and you will receive a notification on Friday.
We may need to send vendors to your property to give us bids on work that needs to be done. We prefer that you be there for those times, but it is not required. You will also be given one-day notice for any vendor appointments unless it is an emergency.

You are required to maintain utilities through the last day of your lease regardless if you have vacated early.

We know moving can be busy, and we’re here to help make it as smooth as possible. To ensure you receive your full security deposit back, we kindly ask that the property be returned in the same clean and well-maintained condition as when you moved in, aside from normal wear and tear. Following the guidelines below will help handle everything and avoid unnecessary charges.

House Cleaning

• Professional Cleaning Required: The property must be professionally cleaned. Tenants must provide receipts as proof of service.
• Warranty of Cleaning: If the chosen cleaner does not offer a 30-day warranty on their work, tenants may be subject to an additional cleaning fee.
• Approved Vendors: Tenants may use Coldwell Banker-approved cleaners at their own expense. The typical cost ranges from $0.12 to $0.15 per square foot.
• Importance of Approved Vendors: Utilizing Coldwell Banker-approved vendors ensures the cleaning meets our standards. If the cleaning is subpar, we can address it directly with the vendor, potentially saving the tenant additional costs.

Carpet Cleaning

• Professional Cleaning Required: Carpets must be professionally cleaned. Self-use equipment like Rug Doctors is not permitted. Receipts must be provided.
• Warranty of Carpet Cleaning: If the selected carpet cleaner does not offer a 30-day warranty, tenants may be liable for an additional cleaning fee.
• Post-Cleaning Condition: If the carpets remain unclean after the initial cleaning, tenants may incur additional costs if Coldwell Banker’s carpet cleaners must re-clean the carpets.

Approved Vendors: Tenants are encouraged to use Coldwell Banker-approved vendors, often offering competitive rates and guaranteed results.

• Professional Extermination Required: The property must be exterminated by a licensed pest control professional. Receipts must be provided.
• Warranty of Pest Control: If the exterminator does not provide a 30-day warranty, tenants may be subject to an additional pest control fee.

Approved Vendors: Using Coldwell Banker-approved vendors for pest control services ensures that the work meets our standards and can prevent future charges.

Surrender occurs when all occupants have vacated the property, and one of the following events has happened: 1. The date you specified in writing as the move-out or termination date has passed, or 2. You return all keys and devices that we provided. 

You may turn keys into our office. You may also drop them off in our drop box after hours, weekends or holidays. DO NOT BRING IN GARAGE DOOR OPENERS. You will be charge $90 per garage door opener if they are not left at the property. Make sure you don’t leave it in your car.

We will walk your unit within one business day after your move out. All receipts, carpet cleanings, cleanings must be done when you turn in keys. It will be at the property managers’ discretion to allow repairs or cleanings after your move-out date.

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• General Yard Maintenance: The yard, defined as the area from the alley to the curb, must be cut, edged, and free of trash and debris. This includes picking up dog feces.
• Zero-scaped Properties: All weeds and grass growing between rocks must be removed for zero-scaped properties.
• Self-Completion: Tenants may perform yard maintenance themselves or hire a professional.

Approved Vendors: Tenants are encouraged to use Coldwell Banker-approved vendors to ensure the work meets our standards and to avoid potential additional costs.

Your security deposit or Statement of Deposit must be postmarked by the 30th day you give possession back to us. As a company policy, we typically send security deposits back on the 28th day after your move out. Please remember to get us your forwarding address.

House Cleaning

Rusty Stewart 806-283-6366
Text preferred

Kristy Griffey (806)549-4090
Text or Call

Ty Walker 806-300-4187
walkerty21@yahoo.com
Text or email preferred

Carpet Cleaning

Carpet Solutions (806) 548-4521
Call Preferred

RN Carpet (806) 543-5983
Text Preferred

Flatland (806) 441-9177
Call Preferred

Pest Control

Big Ks (806) 786-7826
Call Preferred
Estimate Cost is $65.00 for standard treatment 

Zeroach 806-543-0001
Call Preferred

Landscaping

D&D Inspections and Mowing  806-701-2470
Call Preferred

Please mention that you are moving out and ask for the Coldwell Banker rate.